o n - h o l d...&...v o i c e m a i l...m e s s a g e s
“We get so many compliments from our customers about the on-hold message. It has definitely played a part in increasing our sales. Customers are more informed about our products by the time we answer, and it saves us valuable call time. Thank you!”
Susan Wood, Tropic Oil Company, Logistics Administrator
While your clients are on hold, are they listening to the radio? If so, chances are they're listening to your competitors' commercials. It's time for a customized on-hold message that promotes your company instead of someone else's. We'l produce an entertaining piece that's also informative, planting the seeds of a sale in the customer's consciousness. Add a customized jingle to the mix and your branding gains super-strength. And unlike radio and TV ads, you pay for it once. Look at the benefits of a custom on-hold message:
Staff can spend their time selling. How often do customers call for routine information, such as directions or your business hours? Time spent responding to that type of call isn't generating revenue.
Reduce call dropoff. One-third of callers who get tired of waiting and hang up will never call back — keep them on the line with an engaging, conversational on-hold message. Remember that 10 seconds of silence feels like 30 when you're waiting on hold.
Provide Better Customer Service. A good on-hold message promotes a professional image to your clients and potential clients, inspiring confidence in their decision to give you their business.
Make more money. Take the opportunity to preemptively overcome objections, upsell, drive people to your website or promote a special offer/event. Let your on-hold message be a 24/7 salesperson!
